By making a booking with us, you confirm that you have read, understand, and accept these terms of service.

Fees
Your fee covers tuition during the times as shown for each session. The full fee is payable on booking to secure your place. Please note that materials are not included in the fee. For some classes, a materials kit can be purchased from the tutor. Bookings and payment can be made online, or by phone and include VAT (VAT registration no. 174 2649 91) and a non-refundable booking fee of 1.5%.

​

Participation
To participate in our online sessions it is your responsibility to ensure that you have the following:

• a computer or laptop or tablet with a fully updated browser, all in fully working order

• an up to date email address (preferably not a work related or 'info@' one which sometimes reject external emails as spam)

• an adequate and reliable internet connection sufficient to join this type of session which involves video

• a microphone and camera, usually integrated into your device, or a webcam and headset attached separately 
   

Please note that Ardington cannot accept any responsibility for technical outages of your internet system or equipment. If Zoom conferencing suffers an outage during the scheduled time for your workshop, we will reschedule that session. 

Copyright and intellectual property protection
All sessions and videos are password protected. Your fee covers you only (see also Transferring your booking below), and you alone will be authenticated on joining the session and you alone will be granted access to the video links. The use of recording software, screen capture, and the sharing of video recording links, joining instructions, and passwords is strictly prohibited. 

This is necessary to protect the intellectual property and copyrights of Ardington and our tutors. Violation of intellectual property rights, called "infringement" with respect to copyright, and trademarks, may be a breach of civil law or criminal law, depending on the type of intellectual property involved, jurisdiction, and the nature of the action. We will take action if violation occurs. 

Cancellation policy
Our cancellation policy is designed to give customers some freedom to change a booking, but there are certain conditions to be met. We strongly recommend that you familiarise yourself with our terms of cancellation below before booking.

 

In the interests of fairness, this policy applies equally to all Ardington students, regardless of circumstances. No exceptions will be made. If this is of concern to you, please consider cancellation insurance.

Cancellation by student

• If you have to cancel your booking, please let us know as soon as possible. Your booking will be considered cancelled from the time at which you inform us of your wish to cancel

• If, for any reason, you cancel your booking more than one calendar month before the start of the session, the fee will be refunded, minus a 20% administration charge (which includes the non-refundable booking fee)

• No refunds can be made and no transfers will be offered to those who cancel, for whatever reason, within one calendar month of the start of the session

• No refunds will be made if you cancel an ArtTalk but you can give your place to someone else (please let us know their name)

• No reductions or refunds are available to students arriving late or leaving early

Transferring your booking
You can transfer your place on a session to another person at any point before it starts, or you can transfer to another session of your choice in the current calendar year, subject to availability, up to one calendar month before the start of the session for which you originally booked, at no extra charge (unless the new session has a higher cost in which case you will need to pay any difference). Should you need to cancel or transfer less than one calendar month before the start of a session, your fee cannot be transferred. Our cancellation policy applies.
 
Cancellation by Ardington
Occasionally we may need to cancel a session due to low enrolment. We will give you one weeks notice where possible. If your session is cancelled you can transfer to another, subject to availability, at no extra charge (unless the new course has a higher cost in which case you will need to pay any difference). Alternatively, we will refund your fee in full.

If we need to cancel for any other reason, such as tutor illness, we will look to reschedule the class giving as much notice as circumstances allow.  If a new date cannot be secured, you will receive a full refund of your fee. If you paid for the course using gift vouchers, these will be reinstated.

In the event of cancellation, the school will not reimburse for materials bought.

Change of content or tutor
Every effort will be made to run sessions as advertised. However, there may be occasions when we have to change the session detail and/or tutors for similar and equal quality. If this should happen, we reserve the right to make these changes; no reductions or refunds are available and our cancellation policy applies.
​
Photographs
On occasion we will take photographs of work produced in workshops for promotional use on the website and in advertising. If you would rather we didn't use the photographs of your work please tell us in advance.

 

Gift Cards
The Ardington Gift Card can be purchased through the website or over the phone. They expire two years after the date of issue and cannot be exchanged for cash. No refund can be given for unwanted or unused Gift Cards.

Mailing List
If you provide your email address on the Subscribe Form, you consent to us transferring it to the marketing platform we use to send you newsletters and offers. Our newsletters include school updates, course information, and special sale offers from Ardington. You can opt out of this at any time by simply using the 'Unsubscribe' button in the newsletters or contacting us at the school.

​

Ardington Rewards

These Terms and Conditions form a contract between Ardington and you, the ‘Member', in relation to how Points are earned and spent.  Any participation in the Ardington Rewards system is considered acceptance of the following Terms and Conditions.

• We reserve the right to alter or withdraw Ardington Rewards at any time without notice.

• Points have no monetary value and cannot be exchanged for cash.

• Membership is personal to you.  Points cannot be shared or transferred.

• Any points earned on a booking which you subsequently cancel will be rescinded.

• Any points redeemed on an order which is then cancelled will be reimbursed.

• You cannot earn points when purchasing a gift card. Points can be earned when redeeming a gift card.

• Points cannot be earned on purchases made prior to the launch of the Ardington Rewards scheme.

• Members will receive points on qualifying purchases calculated at a rate of 1 point per £1.00 spent. Points are awarded after any relevant discounts or promotions have been deducted.

• Points are valid for one year from the date they are awarded. Expired points cannot be redeemed or reinstated.

• Tier eligibility is calculated on the number of points earnt within a year of entry date. Members will move up and down through the tiers automatically.

• Ardington reserves the right to vary the rate at which points are earned including special offers and other promotions.

• Products may be excluded from the scheme at our discretion.

• Points are displayed on your Ardington account as soon as payment has been received.

• Where points are redeemed as part payment towards a booking, points will only be earnt on the remaining monetary balance of that order.

• Ardington will notify members of any changes online at www.ardingtonschool.com

• We reserve the right to add limits to other activities which do not directly involve purchases but still earn points (e.g. points earned through birthday bonus, referrals, reviews).

• Ardington Rewards is only available to those aged 18 years old or older. Only one membership per person/email address is permitted. Membership is not open to companies, partnerships, unincorporated associations or similar entities.

• Your Ardington Rewards account may be terminated at any time if we feel that there is misuse of the system. 

• It is your responsibility to notify us of any changes to your details.  Your account can be managed at www.ardingtonschool.com